Hospitality Management · Centennial College · Toronto
Le Tra My
Hospitality‑trained. People‑first. Fluent in four languages.
01 · Welcome
Great with people, in four languages.
I’m Le Tra My. I trained in Hospitality Management at Centennial College in Toronto, and I bring a calm, warm way with people that works just as well at a hotel, a bank’s front office or an insurance brokerage.
[One sentence on why I chose hospitality.]
- Hospitality Management, Centennial College, 2026
- Based in Toronto
- Vietnamese, English, Korean, French
“[A short line from a manager, teacher or guest.]”
Four languages
- Vietnamese[Native]
- English[Fluent]
- Korean[Level]
- French[Level]
02 · Service
The first point of contact.
At a hotel desk, a bank counter or a broker’s front office, the first minute decides how someone feels about everything after it. At the front desk I learned to make that minute count: check-ins, requests and the occasional complaint.
[Hotel or property], [role], [dates]. [One sentence on what I handled there.]
- Guest and client service, in person and by phone
- Requests and complaints handled calmly
- [Booking or client systems I know]
“[A manager’s line on how I handle a difficult guest.]”
03 · Detail
Standards you can see.
A room, an account, a policy: each is judged on details that have to be right before anyone looks. Housekeeping taught me to notice what most people only feel: the fold, the line, the light.
DoubleTree by Hilton Toronto Downtown, [role], [dates]. [One sentence on what I handled there.]
- Inspections against a set standard
- Attention to detail under time pressure
- [A specific standard or checklist I worked to]
“[A supervisor’s line on my eye for detail.]”
04 · Certifications
Certified to look after people.
Behind a bar I learned that looking after people is a responsibility as much as a skill: knowing when to slow someone down, how to say no kindly, and what to do if something goes wrong. Hotels, banks and brokerages ask for the same judgment, and these certificates are the proof.
[Bar or restaurant], [role], [dates]. [One sentence on what I handled there.]
- Smart Serve certified (Ontario), valid until [20XX]
- First Aid, CPR and AED certified
- [Any other certificate or licence, e.g. RIBO]
“[A line from a bar manager or regular.]”
05 · Contact
Say hello.
Hotels, bank front offices and insurance brokerages: if you need someone who puts strangers at ease in four languages, I’d love to hear from you.
Toronto, Canada · Open to hospitality, front office and client-facing roles
